Frequently Asked Questions (FAQs) about Spam, Viruses, and the UVSC E-Mail Firewall

1. Why do I receive messages whose subject starts with [SPAM]?
2. What should I do with spam that I receive in my e-mail account?
3. How can I access my Quarantine Inbox if I don't have a Quarantine Summary or the link is expired?
4. What is my password for the E-Mail Firewall?
5. What can I do if I don't know my password?

Q1. Why do I receive messages whose subject starts with [SPAM]?

A1. The UVSC E-Mail Firewall has three levels with which to handle spam. First, it blocks messages that it is 100% sure are spam. Second, it quarantines messages that it is almost positive are spam. Third, it tags (by adding [SPAM] to the subject) messages that is thinks might be spam, but isn't very confident. To ensure that future spam messages are blocked or quarantined, please send all spam (including those with [SPAM] in the subject) to MAILADM. We use these messages to teach the system what is spam and what is not.

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Q2. What should I do with spam that I receive in my e-mail account?

A2. Please forward (as an attachment) any spam you receive to mailadm@uvsc.edu. These messages will be taught to the learning system in the UVSC E-Mail Firewall. A How-To document has been developed to walk GroupWise users through creating a folder and rules that allow drag & drop forwarding of spam messages.  Use this link to view the document: http://www.uvsc.edu/email/spamvirus/pdf/Spam-Folder-How-To.pdf.

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Q3. How can I access my Quarantine Inbox if I don't have a Quarantine Summary or the link is expired?

A3. You can access the firewall through the UVSC E-Mail website. You can also access the firewall login page directly at http://firewall.email.uvsc.edu:8000.

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Q4. What is my password for the E-Mail Firewall?

A4. The system assigns random passwords. We recommend you set a password you can remember by choosing Password on the Preferences tab.

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Q5. What can I do if I don't know my password?

A5. To have a new password sent to you, go to the Firewall login screen, type in your login name (e-mail address), and click Create New Password.

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