Publishing to Active on live server

If your file is not showing up on the live server after you have promoted to active in LCMS.

• Go to the file in LCMS. What is the state of the file? Is the file state: Active?
• How long it has been since you have submitted the file to active?
• If it has been longer then two hours submit a ticket to Jeanie Cranney in Web Development Services.

If the file state is: WIP, Approved or Staging. You will need to click on submit, check the square box next to the file name, click on submit.

If the submit button is grayed out.

• Click on more, document, promote if file is in approved.
• Click on more, document, promote (twice) if file is in staging.
• Click on more, document, promote (three times) if file is in WIP. If none of these work submit a ticket to Jeanie Cranney in Web Development Services.