UVSCNet Training

Things to check if modem is dialing but not connecting:

1.� Check account to see if expired

2.� Verify their Username and Password

3.� Verify the phone # they are dialing

229-3900 for 56K

863-7350 for 33.6K

4.� Refresh Account from UVSCNet Program - Have them try again after refreshing

5. To diagnose the problem change the phone number to the 33.6 - 863-7350, then RCONSOLE into UVSCNet and have the user dial in, watch for the username, bad username, bad password, etc.

6.� Folllow Step By Step the UVSCNet Instructions

7.� If still not working

A) Remove TCP/IP from network properties - Reboot - Then Reinstall TCP/IP

B) Check to see if connected to a local network

C) If not remove everything from Network properties - Reboot - Reinstall Dial-Up Adapter

and TCP/IP protocol - If Win98 machine install Client for Microsoft Networks

D) If Win95 machine install Dial-Up Networking fromUVSCNetCD-�:95_98_NTDIALUP~1WIN95msdun13.exe - Go back through instructions.